Decision
Refunded to the buyer
To the buyer
800.00 USDC
To the merchant
0.00 USDC
Established facts
- 01The listing describes the item sold as an Aurora X2 Grade A phone with a declared weight of 210 grams.Listing as it stood at the time of sale
- 02The carrier’s independent record shows the parcel’s measured weight at 402 grams, significantly heavier than the 210 grams declared for the phone.Carrier record (independent of both parties)
- 03The buyer’s photograph shows an open shipping box padded with packing paper and containing a single red clay brick, not a phone or accessories.Photograph submitted by the buyer
- 04The buyer states that the delivered box contained only a red clay brick, with no phone or accessories.Statement by the buyer
Rule applied
A1 — Delivered item is not the item that was sold
The listing and carrier record agree that the shipment should match a 210 g phone, yet the independently measured parcel weight is almost double, consistent with a heavier object like the brick shown in the buyer’s photo. This combination of independent weight mismatch and photographic evidence indicates the delivered contents were not the described phone, so the case falls under the rule for wrong item delivered.
